Return & Refund Policy
We want you to love your Coast & Thread purchase. If something isn't right, we're happy to help with an eligible return.
Return Window
Items may be returned within 14 days of delivery.
To Be Eligible for a Return
Items must be:
- Unworn and unused
- In original condition
- Free from stains, makeup, perfume, or other marks
- Returned with original tags attached
- In the original packaging where applicable
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Final sale items
- Items marked as non-returnable
- Used or worn items
- Items without original tags
- Items damaged after delivery due to customer use
How to Request a Return
Please contact us at:
support@coastandthread.com
Include your order number and reason for the return.
Please wait for return instructions before sending an item back.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Important: Make sure these 14-day terms actually match how you want to operate and the consumer laws applicable to your customers. Shopify notes that merchants are responsible for their published policies and applicable local laws.